FREQUENTLY ASKED QUESTIONS

Orders are generally delivered within 2 business days from the time the shipping confirmation email is sent. Please note that delays may occur in the event of payment authorization delays, product unavailability or customs delays. During sales periods, large quantities of orders may also result in longer delivery times.

Omai offers Express delivery in 24/48 H for all orders. The cost of the shipping service is €9 you can get free shipping with an order over €69 directly at Checkout.

Yes, use the Klarna or PayPal payment method and choose to split your order into 3 installments.

Once your order has been shipped, you will receive a confirmation email. The package containing your order can be tracked on the courier's website, using the tracking number received. You can check the status of your order at any time using our "track my order" Chat or directly in your Account.